Managed Services

Moving your IT into the Cloud demand completly new IT skills, across management, scalability, kubernetes, backup as well as security

Managed IT services

Managed IT services providers efficiently and proactively manage your day-to-day IT support needs.

The Right Partner
Choosing the right partner can mean the difference between having a highly-optimized technology platform and one that fails to live up to your organization’s needs.

Managed Services Custom Fit to Your Business
Mobileware’s suite of managed IT support services are designed to meet your specific needs. We offer helpdesk, infrastructure, and application managed services that will ensure your technology operations keep pace with your business objectives.

Mobileware prides itself on delivering trusted IT managed services designed to support our partners’ technology operations. With an extensive range of managed solutions to draw from, you’ll gain the peace of mind that comes with knowing your business has everything it needs for an efficient and effective IT operation.

What do we deliver

Managed IT Infrastructure – Unix Servers, Communication..
Managed IT Services – Infrastructure – IT Outsorcing
Application Management, CRM, CMS, Email, Radius..
Desktop / Mobile Device management
Security Management – Firewalls , Scannings..
Cloud Management (Private, Public, Hybrid), Kubernetes…

What are the Benfits of Our Managed IT Services

Proactive Management

Proactive monitoring and maintenance allow you to fix problems before they arise – we integrate real time monitoring across all managed services, servers, firewalls, applications that allow us to get warned as soon as their is abnormal situations. Implemented setup will be maintain with the latest software and security to proactively prevent issues and theirfor minimizing problems.

Quick Issue Resolution

We are experts in what we are doing – which often allow us to track down IT issues very fast. We have automated a lot of functionality across backup operation, monitoring and logging that allow us to quickly track down issues and get them sorted.

Processes and Tools

We are using a lot of tools across monitoring, testing and do leverage from operating some of the largest companies in the world, meaning we do have deep knowledge in the latest processes and tools that allow fast and secure trouble shooting, have integrated support solutions that handle SLA management, deployment centers in Singapore and Amsterdam that manage each single customers software.

Unmatched Uptime

We do prefeer to be building your infrastructure so it is redundant, scalable as well as robust implemented to ensure highest possible uptime – Especially the use of Docker Containers and Kubernetes allow us to offer state of the art solutions that just work.

We use Graylog and Elasticsearch with Kibana and Grafana to monitor log files across systems, and SNMP monitoring for MIP based alarms.

Remote Service 24/7

We offer 24/7 support that always need to start in our support tracking tool to ensure SLA tracking as well as allowing us to have a single place holder for the ticket handling. Our staff spean fluent English, Thai and more.

Skilled in Remote working

Remote working have taken off fast under covid – where companies have been forced to open their IT infrastructure for remote access – we have been using remote work for more than 10 years as almost all our major customers are located remotely – so we have the needed skills in establishig remote working that is manage from a centralised setup.

High Technical Knowledge

Their is a lot o benefits in moving a companies IT infrastructure into the cloud across services, storage, authentication and similar – but this demand completly new skills knowing how to apply software based firewalls like Juniper VSRX, manage cloud based authentication , manage this new type of security needed.

That is where we have our strong knowledge on how to build redundant cloud architecture, apply state of the art security, manage intelligent backup solutions, prevent DDoS attacks, offer fast loading linked to world wide CDN networks…